General:

1. First time clients will be asked to fill out a Gingr profile for their dog before their first service with us.
2. All pick-up and drop-offs are by appointment only. We must be notified of any changes to the times 24hours in advance. We cannot guarantee we can change the appointment time with short notice.
   1. Changes to drop off/pick up time of over 30 minutes with less than 24 hour notice will result in a $15 charge and a reduction of service time available if applicable
3. Puppies must be at least 10 weeks of age and have first round of Distemper and Bordetella. Adult dogs 16 weeks of age or older must have up to date Rabies, Distemper, and Bordetella vaccines. Vaccinations must be administered by a licensed veterinarian.
4. Medication fees are $5/day for anything other than dog food (supplements or medication).
5. We are not responsible for damage to the items you bring.
6. Collars are required and must fit properly so they cannot slip off or a rental collar charge will be required. Choke chains or prongs are not usable as collars. Fetchers will attempt to contact owners via phone and email to notify them of these charges. If contact is not successful, the charges are applied.
7. No e-collar’s will be used on dogs without owners consent and proper conditioning/training first.
8. Packages are non refundable, but transferable, and never expire.
9. Any late pickup past our business hours will be subject to a $1/minute charge which will be automatically added to your charge for the day. If no staff member is available past business hours, you can pick up next day during regular business hours.
10. We accept cash, check, and credit card transactions. Payment is required before dogs can be picked up. Credit card on file is required to make any reservation.
11. Owners agreement: “I understand that Fetchers will train my dog in industry standard training methods for Balanced dog training which means negative and positive reinforcement. I understand my dog could show signs of nervousness and insecurity as he/she learns the new “Language of Obedience”. I promise to continue these training methods and will provide at least 1 training session per day average post training as they have been taught to me and to reach out to my trainer at Fetchers if further questions arise.”

General Obidenance Schooling:

1. Training stay rates include boarding accommodations along with training.
2. A ticket is required to reserve a specific spot on our training stay schedule. Tickets are non refundable but are transferable up to one time.
3. Training stays are allowed up to one reschedule with no penalty and tickets will be held onto your account for up to 6 months.

Daycare Enrichment:

1. Any Privacy Package dog wanting to take part in daycare enrichment is required to book a Meet & Greet with the trainer to discuss these potential services.
2. Cancellations must be communicated to Fetchers by 12pm (noon) the day prior to reservation start. Late cancellation or no show will result in a full day charge to your credit card on file.
3. If your dog needs more one-on-one direct care with humans and space from other dogs, a Private Fee upgrade of $10 per day will be added to your reservation.

Day Training:

1. All dogs must have completed a Five 1-on-1 program or a Training Stay at Fetchers in order to be able to participate in Day Training.
2. Any dog that has completed a Training Stay at a different facility is required to have a meet and greet with a trainer prior to scheduling day training.
3. If it has been more than 6 months since a training session at Fetchers, the dog is required to do a Meet & Greet with the trainer prior to scheduling day training.
4. Cancellations must be communicated to Fetchers by 12pm (noon) the day prior to reservation start. Late cancellation or no show will result in a full day charge to your credit card on file.

1 Hour Training Session:

1. A non refundable prepayment charge for a full 1 hour training session will be applied before scheduling the 1 hr session. Charges will be in increments of $30 per 15 min after the initial first hour. No refunds for missed appointments.  Upon missed or late appointment, your trainer will be available up to 59 minutes past the appointment time and you are welcome to join the session for the time remaining or additional time can be added to the end of appointment at the rate above.