{"id":5909,"date":"2024-03-06T02:18:37","date_gmt":"2024-03-06T02:18:37","guid":{"rendered":"https:\/\/fetchersfm.com\/?page_id=5909"},"modified":"2024-04-09T02:56:08","modified_gmt":"2024-04-09T02:56:08","slug":"policies","status":"publish","type":"page","link":"https:\/\/fetchersfm.com\/policies\/","title":{"rendered":"Policies"},"content":{"rendered":"<div id=\"cs-content\" class=\"cs-content\"><div class=\"x-section e5909-e1 m4k5-0\"><div class=\"x-row x-container max width e5909-e2 m4k5-1 m4k5-2\"><div class=\"x-row-inner\"><div class=\"x-col e5909-e3 m4k5-3\"><div class=\"x-text x-content e5909-e4 m4k5-4\"><h1>Policies<\/h1><\/div><hr class=\"x-line e5909-e5 m4k5-5\"><\/hr><div class=\"x-acc e5909-e6 m4k5-6\" id=\"x-acc-e5909-e6\"><div class=\"e5909-e7 x-acc-item\"><button id=\"tab-e5909-e7\" class=\"x-acc-header\" role=\"button\" type=\"button\" aria-expanded=\"false\" aria-controls=\"panel-e5909-e7\" data-x-toggle=\"collapse\" data-x-toggleable=\"e5909-e7\"><span class=\"x-acc-header-content\"><span class=\"x-acc-header-indicator\">&#x25b8;<\/span><span class=\"x-acc-header-text\"><strong>SOCIAL DAYCARE AND BOARDING<\/strong><\/span><\/span><\/button><div id=\"panel-e5909-e7\" role=\"tabpanel\" aria-hidden=\"true\" aria-labelledby=\"tab-e5909-e7\" data-x-toggleable=\"e5909-e7\" data-x-toggle-collapse=\"1\" class=\"x-collapsed\"><div class=\"x-acc-content\"><div class=\"x-text x-content e5909-e8 m4k5-4\"><ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">First timers will be asked to fill out a&nbsp;<a href=\"https:\/\/fetchersfm.portal.gingrapp.com\/#\/public\/login\" target=\"_blank\" rel=\"noopener\">new Gingr profile<\/a> before they can make a reservation\/appointment.&nbsp;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">New Dog Evaluations are required for all new dogs entering Social Daycare.&nbsp;<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Evaluation tickets are purchased at the time of booking and are non-refundable with less than a 48 hour notice of cancellation or reschedule.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Puppies must be at least 10 weeks of age and have the first round of Distemper and Bordetella vaccinations. Adult dogs 16 weeks of age or older must have up-to-date Rabies, Distemper, and Bordetella vaccinations. All vaccinations must be administered by a licensed veterinarian.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Cancellations for daycare must be communicated to Fetchers by 12pm (noon) the day prior to reservation start. Late cancellation or no show will result in a full day charge to your credit card on file.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Boarding cancellations must be communicated to Fetchers 48 hours in advance to reservation start. Late cancellation or no show will result in a full day of daycare plus overnight fee charge to your credit card on file.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Peak Periods require a two night deposit to be paid at the time of booking to hold your spot. We require a 3 day 2 night minimum stay for all Peak Periods. Early pick-up's less than 3 day 2 night stay will result in a 3 day 2 night minimum fee.&nbsp;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Peak periods require a 48 hour notice of change\/cancellation. If the reservation is changed\/canceled with less than 48 hours in advance, the 3 day 2 night minimum fee will be applied to the card on file.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">We appreciate customers that make appointments ahead of time. We appreciate notice of pick-up and drop-off changes.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">We accept cash, check, and credit card transactions. Payment is required before dogs can be picked up. Credit card on file is required to make any reservation.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Overnight charge allows for a free next day until 11am excluding Sundays.&nbsp;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">For discounted additional dog overnight charge to apply, multiple family dogs must be able to share a single kennel, sleep together, and eat together. If a second kennel is needed for any reason, both dogs will be charged as a single dog overnight. Dogs may be required to kennel separately at any point based on Fetchers discretion.&nbsp;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Medication fees are $5\/day for anything other than dog food (supplements or medication).<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">We are not responsible for damage to the items you bring.&nbsp;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Collars are required and must fit properly so they cannot slip off or a rental collar charge of $3\/day will be required. Choke chains or prongs are not usable as collars. Fetchers will attempt to contact owners via phone or email to notify them of these charges. If contact is not successful, the charges are applied.&nbsp;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Any late pickup past our business hours will be subject to a $1\/minute late fee which will be automatically added to your charge for the day. If no staff member is available past business hours, you can pick-up the next day during regular business hours.&nbsp;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Emergency or after hours transportation, pick-up, or drop-off is $75.&nbsp;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Packages are non-refundable, but transferable, and never expire.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Full day Social Daycare charge is applied on drop-off day for boarding stays no matter the time of drop-off.&nbsp;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">No e-collar&rsquo;s will be used on dogs without owners consent and proper training first. <strong>(see e-collar policy)<\/strong><\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Any siblings of the opposite sex who remain intact above 6 months of age are required to be kenneled separately.&nbsp;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">If a female is in heat you must notify Fetchers within 30 days of their first day of bleeding. Females cannot partake in any social pack play for up to 30 days from the first day of their bleed.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">A Re-Evaluation is required prior to daycare\/boarding for dogs who have passed Social Daycare but have not attended Social Daycare for 6 months or longer.&nbsp;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">There is a $3\/day fee for any dog over 1 year that is intact.&nbsp;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">&nbsp;A sanitary bath fee of $15 or more may be applied to your charge based on Fetchers discretion.<\/span><\/li>\n<\/ol><\/div><\/div><\/div><\/div><div class=\"e5909-e9 x-acc-item\"><button id=\"tab-e5909-e9\" class=\"x-acc-header\" role=\"button\" type=\"button\" aria-expanded=\"false\" aria-controls=\"panel-e5909-e9\" data-x-toggle=\"collapse\" data-x-toggleable=\"e5909-e9\"><span class=\"x-acc-header-content\"><span class=\"x-acc-header-indicator\">&#x25b8;<\/span><span class=\"x-acc-header-text\"><strong>DAYCARE ENRICHMENT AND BOARDING<\/strong><\/span><\/span><\/button><div id=\"panel-e5909-e9\" role=\"tabpanel\" aria-hidden=\"true\" aria-labelledby=\"tab-e5909-e9\" data-x-toggleable=\"e5909-e9\" data-x-toggle-collapse=\"1\" class=\"x-collapsed\"><div class=\"x-acc-content\"><div class=\"x-text x-content e5909-e10 m4k5-4\"><ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">First timers will be asked to fill out a&nbsp;<a href=\"https:\/\/fetchersfm.portal.gingrapp.com\/#\/public\/login\" target=\"_blank\" rel=\"noopener\">new Gingr profile<\/a> before they can make a reservation\/appointment.&nbsp;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">New Dog Evaluations are required for all new dogs entering Daycare Enrichment, unless currently attending Social Daycare.&nbsp;<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Evaluation tickets are purchased at the time of booking and are non-refundable with less than a 48 hour notice of cancellation or reschedule.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Puppies must be at least 10 weeks of age and have the first round of Distemper and Bordetella vaccinations. Adult dogs 16 weeks of age or older must have up to date Rabies, Distemper, and Bordetella vaccinations. All vaccinations must be administered by a licensed veterinarian.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Daycare Enrichment dogs must be dropped off and picked up within our specific Daycare Enrichment drop-off\/pick-up hours<a href=\"https:\/\/fetchersfm.com\/daycare-enrichment-boarding\/\"> (see DE hours).<\/a> Any attempted drop-off past 8:30am your dog may be turned away, is considered a late or a no show and full day will be charged to the card on file.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">&nbsp;Cancellations for daycare must be communicated to Fetchers by 12pm (noon) the day prior to reservation start. Late cancellation or no show will result in a full day charge to your credit card on file.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Boarding Enrichment dogs must be dropped off and picked up within our specific Boarding Enrichment drop-off\/pick-up hours<a href=\"https:\/\/fetchersfm.com\/daycare-enrichment-boarding\/\" data-wplink-edit=\"true\"> (see Boarding DE hours).<\/a><\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Boarding cancellations must be communicated to Fetchers 48 hours in advance to reservation start. Late cancellation or no show will result in a full day of daycare plus overnight fee charge to your credit card on file.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Any changes to a boarding drop off or pick up must be communicated to Fetchers 48 hours prior to reservation start date or end date. Any changes with less than a 48 notice will result in a full day of daycare plus overnight fee charge to your credit card on file.&nbsp;<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Overnight charge allows for a free next day until 8:30am Monday through Friday, and 11am on Saturdays, excluding Sundays.&nbsp;<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Peak Periods require a two night deposit to be paid at the time of booking to hold your spot. We require a 3 day 2 night minimum stay for all Peak Periods. Early pick-ups less than 3 day 2 night stay will result in a 3 day 2 night minimum fee.&nbsp;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">We appreciate customers that make appointments ahead of time. We appreciate notice of pick-up and drop-off changes.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">We accept cash, check, and credit card transactions. Payment is required before dogs can be picked up. Credit card on file is required to make any reservation.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">For discounted additional dog overnight charge to apply, multiple family dogs must be able to share a single kennel, sleep together, and eat together. If a second kennel is needed for any reason, both dogs will be charged as a single dog overnight. Dogs may be required to kennel separately at any point based on Fetchers discretion.<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Medication fees are $5\/day for anything other than dog food (supplements or medication).<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">We are not responsible for damage to the items you bring.&nbsp;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Collars are required and must fit properly so they cannot slip off or a rental collar charge of $3\/day will be required. Choke chains or prongs are not usable as collars. Fetchers will attempt to contact owners via phone or email to notify them of these charges. If contact is not successful, the charges are applied.&nbsp;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Any late pick-up past our business hours will be subject to a $1\/minute late fee which will be automatically added to your charge for the day. If no staff member is available past business hours, you can pick-up the next day during regular business hours.&nbsp;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Emergency or after hours transportation, pick-up, or drop-off is $75.&nbsp;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Packages are non-refundable, but transferable, and never expire.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Full day charge is applied on drop-off day for boarding stays no matter the time of drop-off.&nbsp;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">No e-collar&rsquo;s will be used on dogs without owners consent and proper training first. (see ecollar policy)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Any siblings of the opposite sex who remain intact above 6 months of age are required to be kenneled separately.&nbsp;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">If a female is in heat you must notify Fetchers within 30 days of their first day of bleeding. Females cannot partake in any social pack play for up to 30 days from the first day of their bleed.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">There is a $3\/day fee for any dog over 1 year that is intact.&nbsp;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">A Re-Evaluation is required prior to Daycare Enrichment\/Boarding Enrichment for dogs who have not passed a Social Daycare Evaluation and have not attended Daycare Enrichment for 6 months or longer.<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">&nbsp;A sanitary bath fee of $15 or more may be applied to your charge based on Fetchers discretion.<\/span><\/li>\n<li>\n<div>If your dog needs more one-on-one direct care with humans and space from other dogs, a Private Fee upgrade of $10 per day will be added to your reservation.<\/div>\n<\/li>\n<\/ol><\/div><\/div><\/div><\/div><\/div><hr class=\"x-line e5909-e11 m4k5-5\"><\/hr><div class=\"x-acc e5909-e12 m4k5-6\" id=\"x-acc-e5909-e12\"><div class=\"e5909-e13 x-acc-item\"><button id=\"tab-e5909-e13\" class=\"x-acc-header\" role=\"button\" type=\"button\" aria-expanded=\"false\" aria-controls=\"panel-e5909-e13\" data-x-toggle=\"collapse\" data-x-toggleable=\"e5909-e13\"><span class=\"x-acc-header-content\"><span class=\"x-acc-header-indicator\">&#x25b8;<\/span><span class=\"x-acc-header-text\"><strong>GROOMING<\/strong><\/span><\/span><\/button><div id=\"panel-e5909-e13\" role=\"tabpanel\" aria-hidden=\"true\" aria-labelledby=\"tab-e5909-e13\" data-x-toggleable=\"e5909-e13\" data-x-toggle-collapse=\"1\" class=\"x-collapsed\"><div class=\"x-acc-content\"><div class=\"x-text x-content e5909-e14 m4k5-4\"><p>1. <span style=\"font-weight: 400;\">First timers will be asked to fill out a\u00a0<a href=\"https:\/\/fetchersfm.portal.gingrapp.com\/#\/public\/login\" target=\"_blank\" rel=\"noopener\">new Gingr profile<\/a> before they can make a reservation\/appointment.\u00a0<\/span><\/p>\n<p>2. All owners are required to sign our Grooming Consent Form on their first appointment with us. We strive for open and clear communication regarding all services.<\/p>\n<p>3.<strong> Emergencies:<\/strong>\u00a0In the event of an emergency, Fetchers will immediately seek professional veterinarian attention for any dog. All attempts will be made to contact the owner in the event of an emergency.<\/p>\n<p>4.<strong> Coat Condition:<\/strong>\u00a0Fetchers puts my pet\u2019s comfort above all else. In the event that a dog\u2019s coat is matted, the groomer may have to shave the mats out rather than perform a painful de-matting procedure. If a dog is severely matted, there is an increased risk for clipper burn or cuts to occur. All attempts will be made to prevent this, however in many extreme mat conditions, it is unavoidable. Matted dogs take additional time to groom so there will be an additional fee added on to the regular grooming price if a dog\u2019s coat is matted. Dogs may not be 100% dry upon pick-up, but every effort is made to dry dogs completely.<\/p>\n<p>5. <strong>Health:<\/strong> \u00a0Grooming can be stressful to some dogs and it is the duty of the owner to inform the groomer if his\/her dog has any health conditions or any stress related issues prior to grooming as well as the dog\u2019s ability to have nails trimmed. It is necessary to have my pet up to date on all vaccinations prior to every grooming. Some ear cleaning and nail trimming services may be limited due to ear infections or elongated quicks. The owner must provide up-to-date Rabies, Distemper and Bordetella vaccination records before any services are performed for any dogs over 5 months old. Fetchers will not perform any services on a pet that under 10 weeks old, pregnant\/nursing, under any type of sedation or had any vaccinations in the last 48 hours. It is the duty of the owner to inform the groomer if a dog has undergone any veterinary treatment in the last 2 weeks.<\/p>\n\n<ul>\n \t<li>Any female actively in heat during the groom will be charged an additional in heat fee.<\/li>\n<\/ul>\n<p>6.<strong> Cancellation\/late policy:<\/strong> Being on time regarding drop-offs and pick-ups is important for assuring dogs will be completed in the time allotted for them. If there is a need to cancel an appointment, it is the owner\u2019s responsibility to do so at least 24 hours in advance of appointment start time to make the appointment time available for another client on the waiting list. Cancellations with less than 24 hours notice will be charged 60% of the base service value. Fetchers will not allow anyone to re-book with them if an owner has had 3 no-call\/no-show appointments.<\/p>\n\n<ul>\n \t<li>A half-day charge will automatically be added to your reservation if your dog is dropped off more than 1 hour prior to the groom's start time as well as picked up more than 1 hour after the groom has been completed and a notification of completion has been sent.<\/li>\n \t<li>Any late appointment more than 10 minutes may be required to reschedule per groomer discretion or be subject to a $15 late fee.<\/li>\n \t<li>After 20 minutes, the groom will need to be rescheduled<\/li>\n<\/ul>\n<p>7. <strong>Aggressive Behavior:<\/strong>\u00a0The grooming process can and may be stressful on certain dogs. Dogs displaying aggression or acute nervousness take much longer to groom. If a dog reacts in an aggressive manner that requires him\/her to wear a muzzle, groomer\u2019s helper or extra staff to help manage him\/her, an additional fee will be added on to the regular grooming price. Fetchers will stop services if a dog displays excessive aggression or nervousness at the groomer\u2019s discretion, and that a prorated fee will be applied.<\/p><\/div><\/div><\/div><\/div><div class=\"e5909-e15 x-acc-item\"><button id=\"tab-e5909-e15\" class=\"x-acc-header\" role=\"button\" type=\"button\" aria-expanded=\"false\" aria-controls=\"panel-e5909-e15\" data-x-toggle=\"collapse\" data-x-toggleable=\"e5909-e15\"><span class=\"x-acc-header-content\"><span class=\"x-acc-header-indicator\">&#x25b8;<\/span><span class=\"x-acc-header-text\"><strong>TRAINING<\/strong><\/span><\/span><\/button><div id=\"panel-e5909-e15\" role=\"tabpanel\" aria-hidden=\"true\" aria-labelledby=\"tab-e5909-e15\" data-x-toggleable=\"e5909-e15\" data-x-toggle-collapse=\"1\" class=\"x-collapsed\"><div class=\"x-acc-content\"><div class=\"x-text x-content e5909-e16 m4k5-4\"><p><strong>GENERAL<\/strong><\/p>\n<ol>\n<li><span style=\"font-weight: 400;\">First timers will be asked to fill out a <a href=\"https:\/\/fetchersfm.portal.gingrapp.com\/#\/public\/login\" target=\"_blank\" rel=\"noopener\">new Gingr profile<\/a> before they can make a reservation\/appointment.&nbsp;<\/span><\/li>\n<li>All owners are required to sign our Training Disclosure before their first appointment with us.<\/li>\n<li>All pick-up and drop-offs are by appointment only.&nbsp;<\/li>\n<li>Puppies must be at least 10 weeks of age and have first round of Distemper and Bordetella. Adult dogs 16 weeks of age or older must have up-to-date Rabies, Distemper, and Bordetella vaccinations. All vaccinations must be administered by a licensed veterinarian.<\/li>\n<li>Medication fees are $5\/day for anything other than dog food (supplements or medication).<\/li>\n<li>We are not responsible for damage to the items you bring.<\/li>\n<li>Collars are required and must fit properly so they cannot slip off or a rental collar charge of $3\/day will be required. Choke chains or prongs are not usable as collars. Fetchers will attempt to contact owners via phone and email to notify them of these charges. If contact is not successful, the charges are applied.<\/li>\n<li>No e-collars will be used on dogs without owners consent and proper conditioning\/training first. (see e-collar policy)<\/li>\n<li>Packages are non-refundable, but transferable, and never expire.<\/li>\n<li>Any late pickup past our business hours will be subject to a $1\/minute charge which will be automatically added to your charge for the day. If no staff member is available past business hours, you can pick&nbsp;up next&nbsp;day during regular business hours.<\/li>\n<li>We accept cash, check, and credit card transactions. Payment is required before dogs can be picked up. Credit card on file is required to make any reservation.<\/li>\n<li>A sanitary bath fee of $15 or more may be applied to your charge based on Fetchers discretion.<\/li>\n<li><strong>Owners Agreement:<\/strong> &ldquo;I understand that Fetchers will train my dog in industry standard training methods for Balanced dog training which means negative and positive reinforcement. I understand my dog could show signs of nervousness and insecurity as he\/she learns the new &ldquo;Language of Obedience&rdquo;. I promise to continue these training methods and will provide at least 1 training session per day average post training as they have been taught to me and to reach out to my trainer at Fetchers if further questions arise.&rdquo;<\/li>\n<\/ol>\n<p><strong>MEET AND GREET<\/strong><\/p>\n<p>1. Cancellations must be communicated to Fetchers by 12pm (noon) the day prior to reservation start. Late cancellation or no show will result in a full Meet and Greet charge to your credit card on file.&nbsp;<\/p>\n<p><strong>BOARD AND TRAIN<\/strong><\/p>\n<ol>\n<li>A Board and Train deposit is required prior to booking and to reserve a spot. Board and Train deposit's are non-refundable but transferable up to one time.<\/li>\n<li>Board and Train stays are allowed up to one reschedule with no penalty and the deposit will be held on your account for up to 6 months.<\/li>\n<li>Board and Train rates include boarding accommodations along with training.<\/li>\n<\/ol>\n<p><strong>DAY TRAINING<\/strong><\/p>\n<ol>\n<li>Puppies 10 weeks to 6 months can participate in Day Training. Dogs 6 months or older are required to complete the Five 1-on-1 program or a Board and Train stay to participate in Day Training.<\/li>\n<li>If it has been more than 6 months since a training session at Fetchers, the dog is required to do a Meet and Greet with the trainer prior to scheduling Day Training.<\/li>\n<li>Any dog that has completed a Training Stay at a different facility is required to have a Meet and Greet with a trainer prior to scheduling Day Training.<\/li>\n<li>Cancellations must be communicated to Fetchers by 12pm (noon) the day prior to reservation start. Late cancellation or no show will result in a full Day Train session charge to the credit card on file.<\/li>\n<li>All Day Train drop-off's are by appointment only during our drop-off hours, 6:30am-8:30am. Any attempted Day Train drop-off past 8:30am may be turned away and considered a late\/no show and result in a full Day Train session charge to the credit card on file.&nbsp;<\/li>\n<\/ol>\n<p><strong>FIVE 1-ON-1<\/strong><\/p>\n<ol>\n<li>A non-refundable package prepayment charge for a Five 1-on-1 training will be applied before scheduling the first one hour session. No refunds or prorating for missed, late, or unused appointments. Upon a missed or late appointment, your trainer will be available up to 45 minutes after the appointment start time and you are welcome to join the session for the time remaining. Anything after 45 minutes is a no show and will result in a full session charge to the card on file.<\/li>\n<li>Cancellations\/Rescheduling must be communicated to Fetchers by 12pm (noon) the day prior to reservation start. Late cancellation or no show will result in a full session charge to the card on file.<\/li>\n<li>Five 1-on-1 sessions must be completed within 60 days from the first session.&nbsp;<\/li>\n<\/ol>\n<p><strong>1 HOUR TRAINING SESSION<\/strong><\/p>\n<ol>\n<li>Upon a missed or late appointment, your trainer will be available up to 45 minutes past the appointment time and you are welcome to join the session for the time remaining. Anything after 45 minutes is a no show and will result in a full session charge to the card on file.<\/li>\n<li>Cancellations\/Rescheduling must be communicated to Fetchers by 12pm (noon) the day prior to reservation start. Late cancellation or no show will result in a full session charge to the card on file.<\/li>\n<\/ol><\/div><\/div><\/div><\/div><div class=\"e5909-e17 x-acc-item\"><button id=\"tab-e5909-e17\" class=\"x-acc-header\" role=\"button\" type=\"button\" aria-expanded=\"false\" aria-controls=\"panel-e5909-e17\" data-x-toggle=\"collapse\" data-x-toggleable=\"e5909-e17\"><span class=\"x-acc-header-content\"><span class=\"x-acc-header-indicator\">&#x25b8;<\/span><span class=\"x-acc-header-text\"><strong>ECOLLAR<\/strong><\/span><\/span><\/button><div id=\"panel-e5909-e17\" role=\"tabpanel\" aria-hidden=\"true\" aria-labelledby=\"tab-e5909-e17\" data-x-toggleable=\"e5909-e17\" data-x-toggle-collapse=\"1\" class=\"x-collapsed\"><div class=\"x-acc-content\"><div class=\"x-text x-content e5909-e18 m4k5-4\"><p>At Fetchers we provide balanced dog communication. This means when a dog is obedient, they are thriving and enjoying play from other dogs and given praise from staff throughout their day. When a dog is disobedient we will provide corrections to discourage this type of unacceptable behavior. One of the methods of discouragement is the e-collar. If our professional dog handling skills are not getting through to your dog, we may recommend that you seek training for your dog on an e-collar so we are better able to communicate with your dog in our lively, action packed environment.<\/p>\n<p><strong>Professional training is a requirement for proper conditioning of this tool and use at Fetchers. We require one of the following before bringing an e-collar to daycare: <\/strong><br \/>1. Fetchers Five 1-on-1 Program with one of our Professional Dog Trainers.<br \/>2. Complete a Board and Train provided by Fetchers or Prairie Peak Battle Lake, MN where your dog will stay with us for three or more weeks to learn general obedience, on leash obedience, off leash obedience, including substantial e-collar conditioning. <br \/>3. Training from another accredited company or by another accredited professional trainer.<\/p>\n<p><strong>For the safety of your dog, we only allow the following e-collar approved brands at Fetchers: <\/strong><br \/>- Garmin<br \/>- Sport Dog<br \/>- E-collar Technologies<br \/>- Dogtra<\/p>\n<p>1. No e-collars will be used on dogs without owners consent and proper training.<\/p>\n<p>2. If your dog has been through formal training, Fetchers may require an e-collar for participation in Social Daycare, Social Daycare Enrichment, and Private Enrichment.<\/p>\n<p>3. If an e-collar is a requirement for your dog to participate in daycare at Fetchers and your dog does not come with it or it is not properly charged, your dog may be placed into our private care based on behavior. A private fee will then be applied to your bill based on Fetchers discretion.<\/p>\n<p>4. Dogs wearing e-collars will be closely monitored by our trained staff members at all times to ensure collars are being used appropriately and responsibly.<\/p>\n<p>Fetchers is an intense active environment like a child's birthday party that provides high levels of activity for your dog's benefit! Because of this, e-collar levels will generally be higher in order to communicate with your dog effectively.<\/p>\n<p>For any training assistance, feel free to reach out to one of our Professional Dog Trainers at FetchersTraining@gmail.com<br \/>For any general questions\/clarifications please email FetchersFM@gmail.com<\/p><\/div><\/div><\/div><\/div><\/div><hr class=\"x-line e5909-e19 m4k5-5\"><\/hr><div class=\"x-acc e5909-e20 m4k5-6\" id=\"x-acc-e5909-e20\"><div class=\"e5909-e21 x-acc-item\"><button id=\"tab-e5909-e21\" class=\"x-acc-header\" role=\"button\" type=\"button\" aria-expanded=\"false\" aria-controls=\"panel-e5909-e21\" data-x-toggle=\"collapse\" data-x-toggleable=\"e5909-e21\"><span class=\"x-acc-header-content\"><span class=\"x-acc-header-indicator\">&#x25b8;<\/span><span class=\"x-acc-header-text\"><strong>IN-HOME CARE AND TRANSPORTATION<\/strong><\/span><\/span><\/button><div id=\"panel-e5909-e21\" role=\"tabpanel\" aria-hidden=\"true\" aria-labelledby=\"tab-e5909-e21\" data-x-toggleable=\"e5909-e21\" data-x-toggle-collapse=\"1\" class=\"x-collapsed\"><div class=\"x-acc-content\"><div class=\"x-text x-content e5909-e22 m4k5-4\"><p><strong>IN-HOME CARE<\/strong><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">First timers will be asked to fill out a&nbsp;<a href=\"https:\/\/fetchersfm.portal.gingrapp.com\/#\/public\/login\" target=\"_blank\" rel=\"noopener\">new Gingr profile<\/a> before they can make a reservation\/appointment.&nbsp;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">New clients of Fetchers are required to book a $30 Meet and Greet prior to the first In-Home Care reservation. <\/span><\/li>\n<li>I have given Fetchers full permission to enter my home only during the time and date designated on the reservation\/text thread.<\/li>\n<li>I understand Fetchers will use professional handling techniques that are for their safety and your pet(s) safety and those methods might be different than what I am used to.<\/li>\n<li>I understand that I need to have a tote or bin where all the pet supplies are located and Fetchers will not access any other parts of the home to look for items.<\/li>\n<li>I understand that Fetchers will notify me when they arrive and when they leave each time as a timestamp to their presence with my pet(s) along with a report and photos.<\/li>\n<li>I understand that Fetchers is not responsible for my pet(s) behavior or neighbors animals and will report to me any concerns they have right away as needed.<\/li>\n<li>I understand Fetchers will first contact our on staff Certified Vet Tech for any medical concerns and then will notify me second and will bring my pet to RRV animal hospital in the event an emergency is determined. I understand I will be solely responsible for the bill resulting from any transportation, vet, or other fees and authorize Fetchers to run my credit card for these charges. Fetchers Certified Vet Tech staff is only utilized to help identify if there is a medical concern needing vet care and we refer all treatment out to local veterinarian clinics. Fetchers will provide any medication needed in accordance with the pets health plan.<\/li>\n<li>&nbsp;I understand that&nbsp;e-collar&rsquo;s will not be used without owners consent and proper training is accomplished first.<\/li>\n<li>I understand that if Fetchers is unable to provide care due to circumstances outside of their control they will notify me but also charge my credit card&nbsp; on file for the prorated service attempt.<\/li>\n<li>In-Home Care cancellations must be communicated to Fetchers 48 hours prior to reservation start. Late cancellation will result the first full day and night cost charged to the card on file.<\/li>\n<li>I agree to the Fetchers Liability agreement that I have signed when building my profile in Gingr with Fetchers.<\/li>\n<li>I attest that my house is safe to enter per the instructions I have given.<\/li>\n<\/ol>\n<p><strong>TRANSPORTATION<\/strong><\/p>\n<ol>\n<li><span style=\"font-weight: 400;\">First timers will be asked to fill out a&nbsp;<a href=\"https:\/\/fetchersfm.portal.gingrapp.com\/#\/public\/login\" target=\"_blank\" rel=\"noopener\">new Gingr profile<\/a> before they can make a reservation\/appointment.&nbsp;<\/span><\/li>\n<li>I understand my pet must be able to ride in a kennel and be collected easily from my home. Fetchers reserve the right to cancel if it's not feasible to transport my pet due to unforeseen&nbsp;situations and the charge will still apply for the attempt to collect my pet.<\/li>\n<li>Fetchers main form of communication will be text then phone call making our service smooth and easy for me. Fetchers will notify me of their ETA, departure, and again when my pet has successfully&nbsp;arrived at their destination. After the trip I agree to let Fetchers run my card on file for the appropriate&nbsp;amount per pricing terms on their website.<\/li>\n<li>I understand I may be charged for extra time it takes due to weather, behavior, or other variables that can cause a delay and I give Fetchers permission to run my card for these incidental charges.<\/li>\n<li>Transportation cancellations must be communicated to Fetchers by 12pm (noon) the day prior to reservation start. Late cancellation will result in a full service cost to the card on file.<\/li>\n<li>&nbsp;I understand that&nbsp;e-collar&rsquo;s will not be used without owners consent and proper training is accomplished first.<\/li>\n<li>Accidents in kennels during transportation result in a $15 sanitary bath fee and a $15 kennel and vehicle sanitization fee as needed and I give Fetchers permission to run my card for these incidental charges.<\/li>\n<li>I understand Fetchers will first contact our on staff Certified Vet Tech for any medical concerns and then will notify me second and will bring my pet to RRV animal hospital in the event an emergency is determined. I understand I will be solely responsible for the bill resulting from any transportation, vet, or other fees and authorize Fetchers to run my Credit Card for these charges. Fetchers Certified Vet Tech staff is only utilized to help identify if there is a medical concern needing vet care and we refer all treatment out to local veterinarian clinics. Fetchers will provide any medication needed in accordance with the pets health plan.<\/li>\n<li>If a female is in heat you must notify Fetchers. In heat female will result in an additional $8 fee per trip fee.<\/li>\n<li>I understand Fetchers will make every effort to arrive at the exact time you specify however I understand there are variables that are out of Fetchers control. If I decide to cancel the service I understand the charge will still apply for any partial trips performed.<\/li>\n<li>\n<div>I understand I will be charged $25 for the first 30 minutes and then $1 \/ minute thereafter including but not limited to wait time at vet clinics, weather, or traffic and I will not be notified in advance of the charge as I authorize Fetchers to charge for the real time services performed. I understand that I may request an explanation for the time charged to learn more and I trust Fetchers to operate honestly and ethically.<\/div>\n<\/li>\n<li>I agree to the Fetchers Liability agreement that I have signed when building my profile in Gingr with Fetchers.<\/li>\n<li>I attest that my house is safe to enter per the instructions I have given.<\/li>\n<\/ol><\/div><\/div><\/div><\/div><div class=\"e5909-e23 x-acc-item\"><button id=\"tab-e5909-e23\" class=\"x-acc-header\" role=\"button\" type=\"button\" aria-expanded=\"false\" aria-controls=\"panel-e5909-e23\" data-x-toggle=\"collapse\" data-x-toggleable=\"e5909-e23\"><span class=\"x-acc-header-content\"><span class=\"x-acc-header-indicator\">&#x25b8;<\/span><span class=\"x-acc-header-text\"><strong>FELINE SERVICES<\/strong><\/span><\/span><\/button><div id=\"panel-e5909-e23\" role=\"tabpanel\" aria-hidden=\"true\" aria-labelledby=\"tab-e5909-e23\" data-x-toggleable=\"e5909-e23\" data-x-toggle-collapse=\"1\" class=\"x-collapsed\"><div class=\"x-acc-content\"><div class=\"x-text x-content e5909-e24 m4k5-4\"><ol>\n<li><span style=\"font-weight: 400;\">First timers will be asked to fill out a <a href=\"https:\/\/fetchersfm.portal.gingrapp.com\/#\/public\/login\" target=\"_blank\" rel=\"noopener\">new Gingr profile<\/a> before they can make a reservation\/appointment.&nbsp;<\/span><\/li>\n<li dir=\"ltr\">All pick-up and drop-offs are by reservation within our Cattery pick-up and drop-off hours.<\/li>\n<li dir=\"ltr\">Overnight charge allows for free next day daycare until 8:30am Monday through Friday, and 11 am on Saturdays, excluding Sundays.<\/li>\n<li dir=\"ltr\">For additional second feline overnight to apply, felines must share a single condo, sleep together, and eat together. A second separate or expanded condo is an additional $10 per overnight and is required for 3 or more felines. Felines may be required to condo separately at any point based on Fetchers discretion.&nbsp;<\/li>\n<li dir=\"ltr\">$3 additional per feline that remains intact over 1 year.&nbsp;<\/li>\n<li dir=\"ltr\">Emergency or after hours transportation, pick up, drop off is $75.<\/li>\n<li dir=\"ltr\">Kittens must be at least 12 weeks of age and have current FVRCP (Distemper) vaccine and negative Feline Leukemia test OR the FELV vaccine if the cat goes outside or has contact with a cat that goes outside. Adult felines 16 weeks of age or older must have up-to-date Rabies, FVRCP, and negative Feline Leukemia test OR the FELV vaccine if the cat goes outside or has contact with a cat that goes outside. All vaccinations must be administered by a licensed veterinarian.<\/li>\n<li dir=\"ltr\">Medication fees are $5\/day for anything other than cat food (supplements or medication)<\/li>\n<li dir=\"ltr\">We are not responsible for damage to the items you bring.<\/li>\n<li dir=\"ltr\">A day of daycare charge is applied on drop off day for boarding stays no matter the time of drop-off.<\/li>\n<li dir=\"ltr\">Cancellations for daycare must be communicated to Fetchers by 12pm (noon) the day prior. Late cancellation or no show will result in a full day charge to your credit card on file.<\/li>\n<li dir=\"ltr\">Boarding cancellations must be communicated to Fetchers 48 hours in advance to reservation start. Late cancellation or no show will result in day of daycare plus overnight fee charge to your credit card on file.<\/li>\n<li dir=\"ltr\">All cats must enter the building in an enclosed carrier. If you do not have one, ask the staff to borrow one!<\/li>\n<li dir=\"ltr\">Any late pick-ups past our business hours will be subject to $1\/minute late fee which will be automatically added to your charge for the day. If no staff member is available past business hours, you can pick up the next day during our regular Cattery business hours.&nbsp;<\/li>\n<li>Any siblings of opposite sex who remain intact above 6 months of age are required to be kenneled separately.<\/li>\n<\/ol><\/div><\/div><\/div><\/div><div class=\"e5909-e25 x-acc-item\"><button id=\"tab-e5909-e25\" class=\"x-acc-header\" role=\"button\" type=\"button\" aria-expanded=\"false\" aria-controls=\"panel-e5909-e25\" data-x-toggle=\"collapse\" data-x-toggleable=\"e5909-e25\"><span class=\"x-acc-header-content\"><span class=\"x-acc-header-indicator\">&#x25b8;<\/span><span class=\"x-acc-header-text\"><strong>DOG WASTE REMOVAL<\/strong><\/span><\/span><\/button><div id=\"panel-e5909-e25\" role=\"tabpanel\" aria-hidden=\"true\" aria-labelledby=\"tab-e5909-e25\" data-x-toggleable=\"e5909-e25\" data-x-toggle-collapse=\"1\" class=\"x-collapsed\"><div class=\"x-acc-content\"><div class=\"x-text x-content e5909-e26 m4k5-4\"><p><strong>Signing up \u2013<\/strong><span>\u00a0<\/span>Once a sign up form is filled out we will call you to confirm details. Then we will begin providing the service. We charge for the future upcoming month in advance. Payments will be made once monthly. Payments can be made by mailing a check to Fetchers, stopping in to Prairie Peak location with Cash Check or Credit Card, or the required Credit Card on file can be charged.<\/p>\n<p><strong>Cancelling \u2013<\/strong><span>\u00a0<\/span>The service can be cancelled anytime but no refund will be issued for prorated services. Cancellations are effective for the 1st of the next month. Cancelling must be writing and shall be sent to Fetchersfm@gmail.com. Please state the reason for cancellation.<\/p>\n<p><strong>The Service \u2013<\/strong><span>\u00a0<\/span>A Fetchers serviceperson will come with identification on their clothing, without specific notice, during daylight hours to pick up dog waste at the pre arranged frequency and time frame. We will knock on the front door letting you know we are about to begin the clean up service and ask that your dog be confined. Regardless if the door is answered, we will begin the service. We will improve the condition of the property with regards to the amount of dog waste that is present but do not guarantee that all poop will be found. Especially in long grass. We also are unable to remove smears, liquid diarrhea, and under scoop waste markings on grass and snow but the mass and majority of the waste will be removed. We suggest watering your yard after a waste clean up service was performed to rinse remaining amounts of waste. If you have any questions or feedback please email Fetchersfm@gmail.com.<\/p>\n<p><strong>Dogs \u2013<\/strong><span>\u00a0<\/span>Due to territorial issues, no dogs are allowed to be loose regardless of size or age during the waste removal process. If a dog gets loose, we will leave the yard immediately and the property owner will still be charged for a site visit. The owner is solely responsible for the behavior and condition of their dog and property. If the owner\u2019s dog bites the serviceperson with any level of severity, a $200 fee will be instantly charged to credit card on file and arrangements will need to be made if future waste removal service will be continued at the address.<\/p>\n<p><strong>Incidentals \u2013<\/strong><span>\u00a0<\/span>We will provide a professional and honest approach to the service we provide. We are not responsible for broken items included but not limited to: gate, latches, fencing, grass, landscaping, stains, foot traffic wear, and the like. We are not responsible and all liability is waived for any injury, illness or death, or damage you, your dog, or your property sustains while we are or where providing the service.<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Policies&#x25b8;SOCIAL DAYCARE AND BOARDING First timers will be asked to fill out a&nbsp;new Gingr profile before they can make a reservation\/appointment.&nbsp; New Dog Evaluations are required for all new dogs entering Social Daycare.&nbsp; Evaluation tickets are purchased at the time of booking and are non-refundable with less than a 48 hour notice of cancellation or reschedule. Puppies must be at<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-blank-4.php","meta":{"inline_featured_image":false,"footnotes":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Policies - Fetchers<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/fetchersfm.com\/policies\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Policies - Fetchers\" \/>\n<meta property=\"og:description\" content=\"Policies&#x25b8;SOCIAL DAYCARE AND BOARDING First timers will be asked to fill out a&nbsp;new Gingr profile before they can make a reservation\/appointment.&nbsp; New Dog Evaluations are required for all new dogs entering Social Daycare.&nbsp; Evaluation tickets are purchased at the time of booking and are non-refundable with less than a 48 hour notice of cancellation or reschedule. 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