1. First timers will be asked to fill out the dog evaluation form before they can drop off their dog for their first day with us.
  2. We appreciate customers that make appointments ahead of time. We appreciate notice of pickup and drop off changes.
  3. Overnight charge allows for free next day daycare until 11 am excluding Sundays. Half price additional dog must be able to share a single kennel, sleep together, and eat together. If a second kennel is needed for any reason, both dogs will be charged as a single dog. Emergency or after hours transportation, pick up, drop off, is $75.
  4. Puppies must be at least 10 weeks of age and have first round of Distemper and Bordetella. Adult dogs 16 weeks of age or older must have up to date Rabies, Distemper, and Bordetella vaccines. Vaccinations must be administered by a licensed veterinarian.
  5. Medication fees are $5/day for anything other than dog food (supplements or medication).
  6. Any late pickup past our business hours will be subject to a $1/minute charge which will be automatically added to your charge for the day. If no staff member is available past business hours, you can pick up next day during regular business hours.
  7. We are not responsible for damage to the items you bring.
  8. If your dog is not able to be around other dogs for any reason, a Privacy Package upgrade will be charged. Collars are required and must fit properly so they cannot slip off or a rental collar charge will be required. Choke chains or prongs are not usable as collars. Fetchers will attempt to contact owners via phone and email to notify them of these charges. If contact is not successful, the charges are applied.
  9. We accept cash, check, and credit card transactions. Payment is required before dogs can be picked up. Credit card on file is required to make any reservation.
  10. Packages are non refundable, but transferable, and never expire.
  11. Evaluation tickets are purchased at the time of booking and are non refundable with less than a 48 hour notice of cancellation or reschedule.
  12. Full day daycare charge is applied on drop off day for boarding stays no matter the time of drop off.
  13. No e-collar’s will be used on dogs without owners consent first.
  14. A 50% non-refundable deposit is required for all boarding stays during peak periods. If the reservation is not cancelled or adjusted 72 hours in advance, the full amount of the stay through the peak period dates will be charged to your credit card on file.
  15. During non peak periods, we require a 48 hour notice of cancellation or all scheduled services for the first day and night of reservation will be applied to the credit card on file.